Creating a Shared mailbox & accessing it on Outlook

1. Sign in with your Office 365 admin account at https://portal.office.com/adminportal/home.

2. In the Admin center, go to Groups > Shared Mailboxes.

3. On the Add a mailbox page, enter a name for the shared mailbox. Then the wizard chooses the email address, but you can edit it.

4. Click Add. It may take a few minutes before you can add members.

5. Under Next steps, choose Add members to this mailbox. Members are the people who will be able to view the incoming mail to this shared mailbox, and the outgoing replies.

6. Choose the +Add members button. Put a check mark next to the people who you want to use this shared mailbox, and click Save.

7. Choose Close.

NOTE: By default, messages sent from the shared mailbox aren't saved to the Sent Items folder of the shared mailbox. Instead, they are saved to the Sent Items folder of the person who sent the message.

Access a shared mailbox

If you have permissions to a shared mailbox, the shared mailbox will automatically display in your Folder pane in Outlook.

NOTE:  If your NOTE:  If your admin only recently provided you access to a shared mailbox, it may take a short time before the shared mailbox will automatically appear in your Outlook profile. If the shared mailbox doesn't automatically appear, you might need to restart Outlook to see it. admin only recently provided you access to a shared mailbox, it may take a short time before the shared mailbox will automatically appear in your Outlook profile. If the shared mailbox doesn't automatically appear, you might need to restart Outlook to see it.

1. Click on new mail & then click on from & other email address.

2. Click on from again.

3. Choose Global address list & select your shared mail box contact and click ok.

4.  Add 'TO' address & send the mail to recipients intended.

For any further queries, you can reach us by creating a ticket at Foetron Support Portal or you can directly call us on our support helpline number +91-124-4506200