In this video, learn how entities can be used to provide a more natural conversation with your bot with Microsoft Power Virtual Agents. You’ll also learn how to use entities (pre-built and custom entities) to represent information picked out from a bot conversation with a user. 

For more tips like this, check out the working remotely playlist at www.youtube.com/FoetronAcademy . Also, if you need any further assistance then you can raise a support ticket and get it addressed.