In this video, learn how to use entities to identify specific type of information from a user response with Microsoft Power Virtual Agents. You'll also learn how to teach the bot domain knowledge by creating our own custom entities and see how to use entities in a dialog. 

For more tips like this, check out the working remotely playlist at www.youtube.com/FoetronAcademy . Also, if you need any further assistance then you can raise a support ticket and get it addressed.