In this video, learn how entities can be used to provide a more natural conversation with your bot with Microsoft Power Virtual Agents. You’ll also this video, learn how to automate topic suggestions from Microsoft Dynamics 365 Customer Service Insights to Power Virtual Agents with a single click.
For more tips like this, check out the working remotely playlist at www.youtube.com/FoetronAcademy . Also, if you need any further assistance then you can raise a support ticket and get it addressed.
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