Agenda
• Customer registration (Email flow)
• Customer activation
• Ticket tracking
Foetron Cloud Support Portal
• All the issues related to Microsoft products can be solved.
• Foetron cloud support portal provides personalized and collaborative support to customers
• Customers will know about their activated services.
Step To Customer Registration
• Go to the Foetron cloud support portal.
• Or click here: https://foetronsupport.freshdesk.com/support/home • Click on the login in the top right corner.
Step To Customer Registration
• Click on sign up with us.
Step To Customer Registration
• Fill the required details, select I am not a robot and click on the register.
Step To Customer Activation
•After successful registration you will get a verification email.
• Check your email and click on the activation link.
Step To Customer Activation
• Set up your account and password, and fill the details (Full name, password). • Click on Activate and login button.
Steps to Login Foetron Customer Support Portal
• After successful activation, go to Foetron cloud support portal.
• Click on login and enter your details(Email, password), click on login button.
• After successful login customer will see a page like this.
Chatting with a support team
• In Foetron support portal customer can chat with support team, click on the let’s talk
Raising a Ticket
• Click Get support to enter all the details (subject, high, description) and you can also attach a file to raise a ticket Foetron support team then click on submit.
• In high section set your ticket priority for example • Urgent : 30 Min.
• High: 1 Hour.
• Medium: 2 Hours. • Low: 3 Hours.
Ticket Tracking
• Customer can track tickets, click on my tickets then you will see your ticket , and also you will track assigned engineer working on this tickets.
Checking Ticket status
• Click on my tickets, then click on open or pending ticket to check your ticket status.
• You can select which ticket you want to see for example: • All tickets
• Open or pending • Resolver or closed • Archive
Click on sorted by priority and select your priority
