How to onboard a customer on Helpdesk Portal

Agenda

• Customer registration (Email flow) 

• Customer activation

• Ticket tracking

Foetron Cloud Support Portal

• All the issues related to Microsoft products can be solved.

• Foetron cloud support portal provides personalized and collaborative support to customers

 • Customers will know about their activated services.

Step To Customer Registration

• Go to the Foetron cloud support portal.

• Or click here: https://foetronsupport.freshdesk.com/support/home • Click on the login in the top right corner.

Step To Customer Registration

 • Click on sign up with us.

Step To Customer Registration

• Fill the required details, select I am not a robot and click on the register.

Step To Customer Activation

•After successful registration you will get a verification email.

• Check your email and click on the activation link.

Step To Customer Activation

• Set up your account and password, and fill the details (Full name, password). • Click on Activate and login button.

Steps to Login Foetron Customer Support Portal

• After successful activation, go to Foetron cloud support portal.

• Click on login and enter your details(Email, password), click on login button.

• After successful login customer will see a page like this.

Chatting with a support team

• In Foetron support portal customer can chat with support team, click on the let’s talk

Raising a Ticket

• Click Get support to enter all the details (subject, high, description) and you can also attach a file to raise a ticket Foetron support team then click on submit.

• In high section set your ticket priority for example • Urgent : 30 Min.

• High: 1 Hour.

• Medium: 2 Hours. • Low: 3 Hours.

Ticket Tracking

• Customer can track tickets, click on my tickets then you will see your ticket , and also you will track assigned engineer working on this tickets.

Checking Ticket status

• Click on my tickets, then click on open or pending ticket to check your ticket status.

• You can select which ticket you want to see for example: • All tickets

• Open or pending • Resolver or closed • ArchiveClick on sorted by priority and select your priority