We have learned from a lot of customers that they are facing issues with proactive support. The partner services fall apart at a critical juncture and it is really frustrating at times. Hence, we highly recommend you switch the Microsoft Direct Support metrics where you can get enterprise-grade support with your Microsoft 365 subscription.
Pre-requisite: First, customer to provide CSP access from his global admin account
- Customer to Provide us access to enable the Direct MS services. Click on the URL, Accept, and share the acceptance screenshot with us.
- Update organization details for billing including address, GST number etc.
- Alternate email address: support@foetron.com
- Alternate support contact number: +91-8826294740 or +91-124-4506200
- Support URL: cloud.foetron.com
Steps to follow for MS Direct support service activation:
Step 1: Log in to https://portal.microsoftonline.com/
Step 2: Click on 'Admin'
Step 3: Billing
Step 4: Purchase services
Step 5: Select SKU and add quantity
Step 6: Pay
Step 7: Add Partner on Record (POR): 3655177 for us to provide any guidance or advisory in the future. Take a screenshot and share it at support@foetron.com with your email id and contact number to complete the process
Step 8: Assign the SKU to the user
