Your device may not be able to update to the latest version of Windows 10 for a few reasons. The following tips can help you pinpoint the issue affecting your device.

Before you begin, make sure your device is plugged into a power source and connected to the internet. Then, try the steps listed below to get your PC to update.

Free up some drive space so you can run updates

Make sure that your device has enough space. Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. If your device has a small hard drive, you may need to insert a USB drive to update it.

How to free up drive space in Windows 10:

Restart to apply installed updates

Many updates require you to restart your device. Save your work and close all open applications. Then, select Start then Power, and select either Update and restart or Update and shut down.

Run Windows Update again

Even if you have downloaded some updates, there may be more available. After trying the preceding steps, run Windows Update again by opening Update & Security settings then selecting Windows Update, followed by Check for updates. Download and install any new updates.

Disconnect external hardware

Remove any external storage devices and drives, docks, and other hardware plugged into your device that aren't needed for basic functionality. Then try to run updates again and see if this resolved your issue. If it didn't, continue to the next tip.

Update third-party drivers

If you've added hardware to your device, check for third-party driver updates and installation instructions on the hardware manufacturer’s website. Update any drivers, then try to run updates again and see if this resolved your issue. If it didn't, continue to the next tip.

Check Device Manager for errors

 1. In the search box on the taskbar, type device manager, then select Device Manager from the list of results.

2. In the window that appears, look for any device with a yellow exclamation mark next to it. (You may have to select each category to view the list of devices.) Select the device name.

3. Select Action, and then choose either Update driver or Uninstall to correct the errors.

How to turn on Windows Update:

How to check for updates in Windows 10:

3 things to troubleshoot when installing Windows Update:

How to set when Windows updates:

Support article:

For more tips like this, check out the working remotely playlist at . Also, if you need any further assistance then you can raise a support ticket and get it addressed.