How to Add a shared mailbox to Outlook

After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook.

1. To add another mailbox, launch Microsoft Outlook 2016 then click the File tab > click Info tab > Account Settings.

2. In Account Settings, select your current Mailbox and click Change.

3. On the next screen select More Settings.

4. Select the Advanced tab and click the Add button.

5. Type in the name of the mailbox then Click OK.

6. Once the name of your mailbox is created, click Add and Apply.

7. Finish out the wizard by clicking Next, and then Finish on the Change Account screen.

8. Close out of the Account Settings screen, and then select your new mailbox in the mail pane to populate it with your messages.

Troubleshooting:

If you are unable to add a mailbox, these could be some reasons:

• The administrator might not have permitted access. If so, contact them for further instructions and assistance.
• You entered an incorrect name for the mailbox; again, contact your administrator.
• The password has expired. If you have access to Outlook Web Access, try signing in and update your password then try signing in again.
• If you are an Office 365 user, make sure a license is assigned to your account to access the mail server.

For any further queries, you can reach us by creating a new ticket at Foetron Support Portal or you can directly call us on our support helpline number +91-124-4506200