BMW Group's Alphabet develops a chatbot to improve customer service

Created by Krishan Kumar, Modified on Wed, 23 Dec, 2020 at 2:08 PM by Krishan Kumar

The success of a company is inextricably linked to the quality of its customer service. To score points in that area, the BMW Group’s fleet management specialist, Alphabet, has developed a chatbot. This chatbot provide relevant answers 24/7 to the recurring queries submitted by drivers to achieve faster and better customer service..




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