Walgreens Boots Alliance (WBA) is a global pharmacy and healthcare retail provider. To make its websites more responsive to customer needs, WBA added chatbot technology built on #Microsoft #Azure in response to the COVID-19 pandemic. WBA uses Microsoft Healthcare Bot service to add a COVID-19 Risk Assessment bot to the Walgreens.com Find Care webpage and uses Microsoft Bot Framework to add a general question-and-answer bot to the Boots.com pharmacy webpage. Customers now get answers to common questions quickly, and WBA is strengthening partnerships with telemedicine and healthcare partners.
For more tips like this, check out the working remotely playlist at www.youtube.com/FoetronAcademy . Also, if you need any further assistance then you can raise a support ticket and get it addressed.
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