Walgreens Boots Alliance (WBA) is a global pharmacy and healthcare retail provider. To make its websites more responsive to customer needs, WBA added chatbot technology built on #Microsoft #Azure in response to the COVID-19 pandemic. WBA uses Microsoft Healthcare Bot service to add a COVID-19 Risk Assessment bot to the Walgreens.com Find Care webpage and uses Microsoft Bot Framework to add a general question-and-answer bot to the Boots.com pharmacy webpage. Customers now get answers to common questions quickly, and WBA is strengthening partnerships with telemedicine and healthcare partners.
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