By performing an in-place upgrade, you will clean up the system which may help resolve some issues. Here's how to install a Windows 10 upgrade on your computer without removing the older version first and without saving any data beyond normal precautions: 1) Download and install Windows 10 installation media

For more tips like this, check out the working remotely playlist at www.youtube.com/FoetronAcademy . Also, if you need any further assistance then you can raise a support ticket and get it addressed.