Gavin Gear gives an end-to-end demonstration of the TierTime UP Plus 2 3D printer with Windows 8.1. This walk-though includes printing a 3D model from the built-in collection of 3D models in the Microsoft 3D Builder app. For more tips like this, check out the working remotely playlist at www.youtube.com/FoetronAcademy . Also, if you need any further assistance then you can raise a support ticket and get it addressed.