A clean boot starts Windows with a minimal set of drivers and startup programs to help you identify the program or application is causing the issue. This video walks through the steps. 1) Disable all non-Microsoft services running in the background, 2) Disable all startup applications, 3) Restart your PC

For more tips like this, check out the working remotely playlist at www.youtube.com/FoetronAcademy . Also, if you need any further assistance then you can raise a support ticket and get it addressed.