Learn how to use Narrator in Safe Mode to troubleshoot your computer in Windows 10.1) Open the System Configuration dialogue, 2) Go to "Boot", 3) Select "Safe boot", 4) Select either "Minimal" or "Network", 5) Restart your PC, 6) Open Narrator, 7) Open the System Configuration dialogue, 8) Go to "Boot", 9) Unselect "Safe boot"

For more tips like this, check out the working remotely playlist at www.youtube.com/FoetronAcademy . Also, if you need any further assistance then you can raise a support ticket and get it addressed.