The Microsoft Surface Diagnostic Toolkit for Business (SDT) lets IT administrators quickly investigate, troubleshoot, and resolve hardware, software, and firmware issues with Surface devices and Windows 10. You can run diagnostic tests and software repairs in addition to getting device health and help solving issues.  This video will walk through the creation of custom packages, setting up log files, and how to run a scan.

For more tips like this, check out the working remotely playlist at www.youtube.com/FoetronAcademy . Also, if you need any further assistance then you can raise a support ticket and get it addressed.