In this video, learn how bot authors can hand-off bot conversations to human agents, seamlessly and contextually, so there is no need for your customer to re-explain their issue when an agent is brought in to help.
For more tips like this, check out the working remotely playlist at www.youtube.com/FoetronAcademy . Also, if you need any further assistance then you can raise a support ticket and get it addressed.
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