As a Microsoft 365 admin, you’ll have the power to reset your users’ passwords when they forget them. This video tutorial will walk you through the steps to do just that. When a user requests a new password, you will receive a password reset request email. To fulfill their request, open the app launcher and select “admin.” Go to “users,” then “active users” and you will see a key icon next to the user who requested a new password. Then, select “auto-generate password” then click “reset.” You can also add a personal address for the user to receive an email with the password reset instructions. For more tips like this, check out the working remotely playlist at . Also, if you need any further assistance then you can raise a support ticket and get it addressed.